Dear Respondent, We thank you in advance for choosing to take part in this study. This study is being conducted by researchers from the University of South Australia to understand trust in Australia's aged care system. Recently, the Royal Commission into Aged Care reported that there is an urgent need to rebuild trust in Australia's aged care sector. At the University of South Australia, we are conducting a study to conside the current challenges and opportunities for building trust in Australia's home aged care system. With your help, we want to better understand older people's opinions about trust in the aged care sector and we seek your input as the recipient of services through the Commonwealth Home Support Program or Home Care Package.
What do we want you to do? Participation in this study involves completing a survey that should take no more than 20 minutes of your time.
We will ask questions about the following: What services you are accessing, and how long you have been using aged care services Your perceptions, beliefs, and attitudes and experiences in the aged care system, and Some demographic information about yourself
Most questions only require you to tick a box. If you wish to say more about your home aged care experiences there is an option for you to do so at the end of the survey. Your participation is voluntary. You are free to stop your participation at any point and withdraw from the survey at any time. Once you have submitted your survey, however, you will not be able to withdraw from the study as your answers will have been made anonymous and we will not be able to identify which answers are yours.
Confidentiality
Note that this survey is for academic research purposes only and does not form part of any promotional activity. Your responses will be completely anonymous. No identifying details will be disclosed to any third party and your anonymity will be protected. All information collected as part of this study will be stored permanently in a secured computer server at UniSA Business in accordance with the UniSA "Ownership and Data Retention Policy" and the "Australian Code for the Responsible Conduct of Research" where only UniSA researchers with appropriate ethics clearance can access the data.
Ethics Approval
This project has been approved by the UniSA Human Ethics Committee (Approval Number 206196). If you have any ethical concerns about the project or questions about your rights as a participant, please contact the Executive Officer of this Committee, Tel: +61 8 8302 6330 or; Email: humanethics@unisa.edu.au
Thank you
To say thank you for your participation in this research we are offering the opportunity to enter a random draw for one of 25, $20 gift vouchers if you opt to provide your details at the end of the survey.
Further information If you want further information concerning this study, you may contact Associate Professor Debbie Faulkner (debbie.faulkner@unisa.edu.au ) at the University of South Australia or Joanne Wilson (joanne.wilson@unisa.edu.au ).
CONSENT
1 Is someone helping you to complete this survey?
Someone is helping me
I am answering the survey by myself
2 Who is helping you complete the survey?
Your partner
Family member
Aged care advocate
Friend
Care or service worker
Aged care provider
Other, Please specify
3 Are you currently receiving help at home from a service provider funded through either the Commonwealth Home Support Program (CHSP) or a Home Care Package (HCP)?
Yes, CHSP
Yes, CHSP but waiting to receive HCP (already assessed)
HCP
I don't know whether CHSP or HCP
No - This survey is only for people who are receiving services through a Commonwealth Home Support Program (CHSP) or a Home Care Package (HCP). If you are receiving one of these, please tick options 1,2,3 or 4. If these do not apply, there is no need to fill in the survey. Thank you for your time.
4 If you are receiving (or waiting to receive) a home care package (HCP), what level is the package; or what level package are you assessed as eligible to receive?
Level 1 (providing about 2 hours of support per week with a yearly subsidy of $10, 271.10)
Level 2 (providing about 3 hours of support per week with a yearly subsidy of $18, 063.85)
Level 3 (providing about 8 hours of support each week with a yearly subsidy of $39, 310.50)
Level 4 (providing about 14 hours of support per week with a yearly subsidy of $59, 593.55)
Don't know
5 About how long after your assessment for home care did you have to wait to receive community home support (CHSP) or your home care package (HCP) to start?
Less than 3 months
3-6 months
6-9 months
9-12 months
More than 12 months
Don't know
6 About how long have you been receiving help through the CHSP or a HCP?
Less than 3 months
Less than 12 months
1 - 3 years
4 - 6 years
7-10 years
More than 10 years
Don't know
7 How frequently do you receive services/supports?
Daily
More than once a week
Once a week
Fortnightly
Monthly
Less than monthly
8 45-49
50-54
55-59
60-64
65-69
70-74
75-79
80-84
85-89
90-94
95-99
100+
9 Male
Female
Non binary
I prefer to use a different term
Do not want to say
10 Do you identify as Aboriginal and/or Torres Strait Islander descent?
No
Yes - Aboriginal
Yes - Torres Strait Islander
Yes - Aboriginal and Torres Strait Islander
11 Do you speak a language other than English at home?
Yes
No
12 What languages do you speak at home?
13 How well do you speak English?
Very well
Well
Not well
Not at all
14 What is your highest level of educational attainment?
Postgraduate University
Undergraduate University
Vocational training
High school year 12
Some high school
Primary school
Some primary school
15 What is the postcode where you live?
16 Do you own or rent the home you live in?
Own outright
Own with mortgage
Rent - private landlord
Rent - social housing (public/community housing)
Neither - live with family/ friends
Other, Please Specify
17 Who do you live with?
18 In general, would you say your health is
Excellent
Very good
Fair
Poor
19 Do you have a disability, impairment or health condition that has lasted or is likely to last for 6 months or more?
Yes
No
20 Overall how satisfied or dissatisfied are you with life as a whole these days?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
21A
21B
21C
21D
21E
21F
21G
21H
21I
21J
22 Did you receive help to choose your aged care provider(s) (the organisation(s) who delivers CHSP or the HCP to your home)?
Yes
No
23 Who helped you choose your aged care provider(s)?
24 What sources of information did you use to choose your provider(s)?
25 Do you know who your aged provider organisation(s) are and how to contact them?
Yes
No
26 Who manages your aged care services/package/ supports? Tick all that Apply
27A
27B
27C
27D
27E
27F
28A
28B
28C
28D
28E
28F
28G
28H
28I
28J
29A
29B
29C
29D
29E
29F
29G
30 As an older person, do you know the aged care sector is currently undergoing significant reform with the goal of improving services and supports to older people in Australia?
Yes
No
31 How confident are you that the aged care reforms, once implemented, will lead to the provision of better quality home support care for older people?
Extremely confident
Quite confident
Somewhat confident
Slightly confident
Not at all confident
32A
32B
32C
32D
32E
32F
32G
34 THANK YOU for taking the time to participate in this survey.
35 If you have ticked any of above in Q34, please provide your contact details (name, email or postal address and phone number) below:
Name Email Address Postal Address Phone number